Updated 17th September 2024
Introduction
This Privacy Policy applies to all personal information collected by SpecialisedTradies Pty Ltd (ABN: 78 675 213 260) ("SpecialisedTradies"). By accessing SpecialisedTradies websites or apps, or using our products or services, you consent to the terms of this policy and the SpecialisedTradies Terms & Conditions, and agree to be bound by them. This policy is also incorporated by reference into the SpecialisedTradies Terms & Conditions that apply to the products and services provided by SpecialisedTradies.
In this policy, we explain how and why we collect your personal information, the kinds of personal information we collect, how we use it, and what controls you have over our use of it. SpecialisedTradies is committed to complying with the Commonwealth legislation governing the privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.
We encourage all SpecialisedTradies users and customers to refer to the Office of the Australian Information Commissioner's website at www.oaic.gov.au for important information regarding privacy laws in Australia.
The Types of Personal Information We Collect
Personal information refers to any information or opinion about an individual that identifies, or could identify, that individual. "Sensitive information" is a subset of personal information and includes details such as health data, criminal records, or sexual orientation. When we refer to "personal information" in this policy, it may include sensitive information.
The personal information we collect may include:
● Identification details like your name, date of birth, contact information (e.g., address, email, phone number), and occupation.
● Financial details, such as your bank account or credit card information.
● Licence or professional qualifications.
● Any information you provide or upload into the SpecialisedTradies platform, including information relating to others.
Without these details, we may not be able to provide the services you request or deliver the level of service we strive to offer.
How We Collect and Hold Your Personal Information
We may collect your personal information in various ways, including over the phone, via email, or through the devices and browsers you use to access our websites and apps. This can include logging your IP address, collecting GPS data, using cookies, and recording phone numbers and email addresses from which you contact us. We may also collect information via web forms, smartphone applications, browser plugins, or other technologies that gather information from your device or operating system.
We may also obtain personal information from third parties such as affiliates, advertising partners, contractors, customers, or other websites that assist us in delivering or promoting our services. This may include survey or competition websites, marketing websites, or other third-party platforms accessible via our website, which help us understand online activity and improve the quality of our services.
Additionally, we may collect personal information from publicly available sources, share registries, or as legally required or authorised.
Once collected, we may hold your personal information electronically or in secure paper files.
Why We Collect, Hold, Use, and Disclose Your Personal Information We collect, hold, use, and disclose your personal information for the following purposes:
● To carry out and manage our business operations, including delivering our products or services to you.
● To handle invoicing and payment systems.
● To manage our ongoing relationship with you as a user, customer, or partner. ● To manage risks, verify your identity, ABN, or professional licences, and investigate illegal activities or breaches of our Terms and Conditions.
● To assess and process your applications.
● To market and promote our services as well as the services of third parties with whom we have business relationships, including entities offering goods and services unrelated to those we provide.
● To assist in connecting you with customers for specific job categories.
● To research, design, develop, and improve our products and services.
● To communicate with you.
● To comply with legal obligations, including those related to shareholding matters, and to assist government, licensing, or law enforcement agencies.
● To perform other acts or practices related to the purposes listed above.
Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes outlined in this policy, including:
● Service providers who assist in the operation of our business, such as IT support, marketing, and payment processing services.
● Affiliates and business partners involved in the delivery or promotion of our services.
● Law enforcement agencies or regulatory bodies, as required by law.
● Debt recovery agencies or services that assist in fraud prevention.
If we transfer your personal information to entities outside Australia, we take reasonable steps to ensure that these entities comply with Australian privacy standards.
We may also collect, hold, use, and disclose your personal information for other purposes where the law permits or requires us to do so.
We retain the right to use or disclose personal information as necessary to provide information about, or to promote and deliver, SpecialisedTradies services. This may include direct marketing through mail, phone, email, SMS, MMS, or other electronic means to our users and customers, such as newsletters, promotional materials, or marketing campaigns relevant to the products and services we offer.
If you no longer wish to receive direct marketing communications from us, please follow the unsubscribe link or instructions provided in the emails or messages, or contact us using the details outlined in the "Contacting Us" section below.
Privacy and Data Usage for Companies
By using the SpecialisedTradies.com.au Website, businesses agree to the collection and use of data related to job posts, company profiles, and feedback. This data may be displayed publicly on the platform to help users make informed decisions. SpecialisedTradies will take reasonable steps to ensure that business data is protected, but we do not guarantee that data will be fully secure.
Who We Disclose Your Personal Information To
Your information may be disclosed to persons or entities within SpecialisedTradies for the purposes outlined in the "Why We Collect, Hold, Use, and Disclose Your Personal Information" section.
We may also disclose your personal information to external parties for the same purposes, including:
● Organisations that manage certain business activities and functions, such as call centre services, marketing, corporate administration, and strategy development.
● Service providers, such as IT service providers and event sponsors or promoters. ● Partners, joint venture entities, agents, contractors, or external service providers with whom we have business relationships, for the operation of their businesses.
● Third-party payment processing providers or debt recovery agencies in connection with billing or payments for services.
● Police, licensing, or other enforcement bodies, where necessary.
● Government and regulatory authorities or organisations (e.g., ASIC or other relevant bodies), as required or authorised by law.
● Internet service providers or network administrators, especially if we suspect a breach of our terms and conditions or unlawful activity and believe such disclosure is necessary.
Transfer of Personal Information Overseas
To provide you with the best possible products and services, we may transfer or disclose personal information to organisations or individuals located outside Australia, including:
● Service providers based in countries such as India, the USA, the Philippines or China. ● Service providers who store data or operate outside of Australia.
● Other parties as required or authorised by law.
When transferring your personal information overseas, we take reasonable steps to ensure these organisations comply with the Australian Privacy Principles.
Links
Our website may contain links to other websites, and these third-party sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content on websites linked to ours. SpecialisedTradies encourages users to be aware of this when leaving our website and to review the privacy policies of any third-party sites that collect personal information.
Security and Storage
SpecialisedTradies places great importance on the security of all information associated with our customers and contractors. We have implemented security measures to protect against the misuse, interference, loss, and unauthorised access, modification, or disclosure of personal information under our control.
We retain the information you provide to us (including contact and bank account details) to verify transactions and customer details and to maintain adequate records for legal and accounting purposes. This information is stored on secure servers in controlled environments.
However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted to or from our online services. Users do so at their own risk.
You are responsible for keeping your passwords and account information confidential. We encourage you to be cautious and responsible when online.
You are responsible for maintaining the confidentiality of your account credentials, such as passwords. Access to and Correction of Personal Information
SpecialisedTradies is committed to maintaining accurate, timely, and relevant information about our customers and website users.
To access or request correction of the personal information we hold, please contact us using the details provided in the "Contacting Us" section. If your request complies with the Australian Privacy Principles, we will provide access to your information.
You may request corrections to any inaccurate information. To maintain confidentiality, we will only provide personal information if we are satisfied that the information relates to you.
If we refuse to grant access or correct your personal information, we will provide you with reasons for the refusal.
Complaints
If you have a complaint regarding our Privacy Policy or the collection, use, disposal, or destruction of your personal information, please direct your complaint to us at:
Email: info@specialisedtradies.com.au
We will investigate your complaint and attempt to resolve any breach of privacy regarding the collection, use, or disposal of your personal information within 30 days, in accordance with Commonwealth privacy legislation. If you are not satisfied with the outcome, you may request an independent investigation by the Office of the Australian Information Commissioner.
Changes to This Policy
SpecialisedTradies may update this Privacy Policy from time to time. Any changes will be posted on this page, so we encourage you to review it regularly.
Facebook Platform Data
Unless SpecialisedTradies is required to keep Facebook Platform Data under applicable laws or regulations, you may request that SpecialisedTradies delete your Facebook Platform Data.
Facebook Platform Data means “Platform Data” as defined in the Facebook Meta Platform Terms. Changes to Privacy Policy
If SpecialisedTradies changes its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
The privacy policy was last updated on the 17th of September 2024.
Contacting us
If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at info@SpecialisedTradies.com.au or write to us at Head of Operations, 3/25 Hall St Bondi Beach NSW 2026, Australia.
Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the Office of the Information Commissioner's website at www.oaic.gov.au.
